An information systems technician is a technician who facilitates the utilization of information systems in companies. They are also involved in building data sets required for various operations of a company, and this is done by gathering data and other necessary details. This covers a broad range of tasks like writing job setup instructions, data management, program librarian functions, etc. Due to these varied tasks that information systems technicians must do, they make an average of $26.83 per hour or $55,815 per year. Read on to know more about working as an Information systems technician.
The Job Of An Information Systems Technician
A technician of information systems and technology must have certain skills to accomplish the specific tasks that they are assigned in a company. They must have soft skills like listening, customer service, and problem-solving. Besides, the must-have hard skills that people in this position should have are computer hardware, network printer, and desk support. These soft and hard skills aids in the completion of essential job responsibilities of an information systems technician.
Listed below are some of the duties and responsibilities of an information systems technician.
- Ensuring tickets are handled properly by managing a remedy ticket queue and resolve SLA.
- Ensuring redundancy of critical servers of a company by managing backups, disaster recovery plans, and replications.
- Answering telephone calls, monitoring and managing group emails, and providing immediate solutions when problems arise.
- Supporting remote inspectors via VPN and CITRIX.
- Effective troubleshooting of remote access problems and providing extensive support for remote customers through CITRIX.
- Designing, setting up, configuring, and maintaining web-hosted applications written in DNS, HTML, MySQL, WordPress, and PHP.
- Designing and implementing of LAN network and ensure its smooth function by running DNS and DHCP.
- Verifying network connection settings, especially TCP/IP and DNS.
Information Systems Technician Skills
Computer Hardware
Some of the top computer hardware skills that an information systems technician requires are the following:
- Maintain and administer computer networks.
- Maintain and administer network-related computing environments like hardware systems software, applications software, and configurations.
Network Printers
Installing and configuring local and network printers, as well as desktop OS, standardized by the corporate.
Desk Support
Providing excellent customer service through a computer help desk. This can be done through a phone call or in-person with the end-user.
Customer Service
Provide computer information management support like responding and resolving issues related to computer peripherals and hardware.
Becoming An Information Systems Technician
Most information systems technicians have a college degree. A significant percentage of people in this position has a bachelor’s degree, and few have a master’s degree. Two of the common majors earned by information systems technicians are computer science and business degrees. Others include a computer information systems degree and an information technology degree. Also, jobs in the position of an information systems technician require previous job experiences like customer service representative, technical support specialist, and computer technician. It should be obvious to you that having the right master’s degree and previous job experience is important.
The Career Paths Of An Information Systems Technician
There is a wide variety of career paths for information systems technicians, and details about some of them are given below.
Information systems technician – Technical support specialist – Systems administrator – Information technology manager:7 years
Information systems technician – Technical support specialist – Systems administrator – Information technology manager – Information technology director: 10 years
Information systems technician – Systems administrator – Information technology director – Vice President of information technology: 12 years
Information systems technician – Technical support specialist – Network administrator – Information technology manager – Senior information technology manager: 10 years
Information systems technician – Network administrator – Consultant – Information technology project manager – Information technology infrastructure manager: 11 years
Information systems technician – Network administrator – Project manager –Information technology director – Director, Technical operations: 10 years
Information systems technician – Help desk analyst – Senior help desk analyst: 5 years
Information systems technician – Information technology consultant – Project manager – Information technology director – Director of Information technology services: 12 years
Information systems technician – Network technician – Systems analyst – Information systems manager: 6 years
Information systems technician – Network technician – Systems analyst – Information systems manager – Information systems director: 8 years
Information systems technician – Network technician – Consultant – Information technology project manager – Information technology technical services manager: 9 years
Information systems technician – Help desk analyst – Systems analyst – Information technology consultant – Information technology operations manager: 9 years
Information systems technician – Consultant – Information technology consultant- Information technology systems manager: 8 years
Information systems technician – Help desk analyst – Service desk analyst – Service desk supervisor – Service desk manager: 7 years
Information systems technician – Systems engineer – Senior programmer analyst – Information systems manager – Director of information services: 9 years
Information systems technician – Systems engineer – Information technology analyst – Information technology supervisor: 6 years
Information systems technician – Team leader – Property manager – Asset manager – Information technology asset manager: 8 years
Information systems technician – Desktop support technician – Desktop support specialist – Level senior technician – Senior technical support specialist: 5 years
Information systems technician – Desktop support technician – Service desk analyst – Incident manager: 9 years
These are some important points that you must know if you are planning a career as an information systems technician.